fees & policies

SERVICE fee

Britney's fee is $150.00 for a 60-minute appointment (50 minutes of therapy & 10 minutes for payment and administration).
If more or less time is required, clients will be charged to the nearest 15-minute increment per the hourly rate ($37.50/15 minutes).

EXTENDED HEALTH INSURANCE
Currently, the Ontario Health Insurance Plan (OHIP) does not cover the cost of psychotherapy treatment. However, many private and extended health insurance plans offer financial benefits for counselling and psychotherapy administered by a Registered Social Worker (RSW). Please refer to your insurer and/or plan administrator for details on your available funding and if you require a referral from your primary healthcare provider to access these benefits.

SLIDING SCALE
Sliding-scale spots are available for those experiencing significant financial hardship or marginalization or currently enrolled as students. As these spots are limited, please get in touch with Britney directly to inquire about availability.

PAYMENT METHODS

The total fee is to be paid immediately following your appointment, and a receipt will be provided for submission to your insurance company. The following forms of payment are accepted:

Credit card (Square or Stripe)
Cash (exact amount)
E-transfer (britney@balbodhiwell.com)

Clients may elect to have their credit card information held on file for ease of payment.

CANCELLATION POLICY

A minimum of 24 hours' notice is required to cancel or reschedule an appointment (48 hours' notice is preferred, when possible).

No fee will be charged if the client’s appointment can be rescheduled within the week or is appropriate to continue as a virtual appointment. This is subject to Britney's schedule and availability.

Appointments that cannot be rescheduled or are cancelled without the required notice will be charged the full fee.

Please be aware that fees for cancelled appointments are typically not covered by insurance plans.

The fee may be waived on compassionate grounds, for example due to sudden illness, an emergency requiring medical treatment, or a death in the family.

Confidentiality Policy

All information collected during assessment and treatment is confidential, per privacy legislation. However, while rare, exceptions to this confidentiality do occur, which include a social worker's duty to:

  • Inform a potential victim of a client’s intention to harm them
  • Inform an appropriate family member, health care professional, or police, if necessary, of a client’s imminent plan to end his or her life
  • Release a client’s file (or portions thereof) if there is an investigation or court order to do so
  • Inform the Children’s Aid Society (CAS) if there is suspicion of a child being at risk of harm or in need of protection due to neglect, physical, sexual or emotional abuse
  • Report sexual abuse of a client by another regulated health professional
  • Report elder abuse of a resident in long-term care

Release of information

Client information, including full or partial records, will only be released to a third party with the client's expressed and written consent or the consent of their substitute decision maker. Records cannot be released when they contain the name of another person, and redaction of content is necessary to protect that person’s confidentiality, and reports from other professionals cannot be released without the consent of that professional.

Clients have the right to access their personal health information, which includes their psychotherapy records. If you wish to have a copy of your record, please contact Britney in writing via email at britney@balbodhiwell.com, and allow 30 days for this request to be met. A reasonable fee may be charged for the time spent preparing, copying, and mailing the file (where applicable).

For all other questions or inquiries:

Please contact Britney via email: britney@balbodhiwell.com, and allow 48 hours for a reply.

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